If access isn't delivered as described, we fix the issue or refund the amount.

When can you request a refund?

If access is not activated on your account as described, contact us at support@courseraccess.com. We'll try to fix the issue first, and if delivery doesn't happen we refund according to the case.

When does the refund not apply?

The refund doesn't apply if access was activated as described and you then decided not to use it, or if you provided a wrong email and didn't cooperate with us to correct it.

How do you order it?

Send your order number or the email used in the form to support@courseraccess.com, and we'll reply within 24 hours.